Payment & Delivery

Delivery

All of our products are shipped frozen by Yamato. Delivery date and time can be requested in the cart prior to checkout. We recommend using this since unattended delivery is not possible for frozen shipments.

Shipping costs

Shipping is calculated based on the total weight and size of the ordered items. You can check the shipping cost on the checkout page after entering your address. Shipping is free for purchases over ¥16,000.

Payment methods

We accept all major credit cards, PayPal, Apple Pay, and Google Pay.

Cancellations and returns

In general we do not accept cancellations or returns. However, if for any reason you’re dissatisfied with the product you’ve received, please email us (preferably with photos) here to explain the issue, and we’ll do our best to put it right.